Return Policy
If you need to initiate a return or exchange request, we've made the process quick and easy for your convenience.
Returns should be sent to the following address:
Attn: Jostar Online Web Returns (Order #)
965 Venice Blvd
Los Angeles, CA 90015
Return Policy
We want you to love your Jostar Online purchase, but we understand that sometimes you may need to make a return or exchange. Here's what you need to know:
How Do I Return or Exchange an Item?
Returns will be accepted within 30 days from the date of purchase.
Merchandise must be unworn/unwashed with all tags attached for a full refund.
Defective merchandise must be returned within 30 days from the date of purchase.
Refunds will be made in the form of the original payment.
Please allow up to 1 week for processing your return.
A prepaid shipping label will be provided ONLY if Jostar Online is deemed "at fault". Causes for an "at fault" return or exchange include, but are not limited to:
- Damaged item
- Wrong order sent
- Incomplete order accidentally sent.
Reasons deemed not at fault -- including, but not limited to:
- Size changes
- Not liking the garment
- Ordering the wrong item
- Other preference-related reasons
Should you encounter any difficulties or have any questions during the submission, please don't hesitate to contact our dedicated customer support team at info@jostaronline.com or call us at (213) 699-9070.